Frequently Asked Questions

Looking for more information? Click on the category tab below to look for some frequently asked questions you may have.

Please sign in to your account and click on ‘Address Book’ from your account overview. You will be able to edit/update your billing and shipping addresses and save them for your future orders.

On some occasions, we might introduce special promotions on the website, with a limited time offer or while stocks last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

Promotion types can be but not limited to:

  • percentage discount off selected product(s)/category(s)
  • percentage discount off cart
  • fixed discount off selected product(s)/category(s)
  • fixed discount off cart
  • SignaturePoints multiplier
  • Buy X get X free
  • Buy X get X% off

*For bulk purchase of 30~100 qty & above (depending on product), you may email us at info@coffeesignature.com for quotation.

Note that only one promo code can be used per order.

Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us via live chat or email us at info@coffesignature.com

Promotions are not exchangeable for cash, voucher or in any other form. coffesignature.com reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, coffesignature.com decision is final.

If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Please contact us at info@coffeesignature.com for further assistance.

We are unable to guarantee a delivery date. Please note that the expected delivery date/time is at our best approximation and will vary with circumstances such as shipping restrictions, payment authorization, online security checks and stock availability.

To track your parcel, sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View’ button that corresponds to your order number.

If your order has been shipped out, an orange ‘Track’ icon together with your tracking number will be shown.

Click on to the Track button to track your parcel.

Delivery and processing fees are calculated based on the weight of your desired product(s). The shipping fee will be calculated once you add the product(s) to cart. *CoffeeSignature offers free local shipping for purchases over $50.

If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field (e.g. Austria vs. Australia). To remove an out-dated or incorrect address from your account, please sign in to your account and click on ‘Addresses’, and edit/update your addresses in your Address Book.

We ship worldwide including Europe, USA, Asia and Australia. Please kindly purchase directly from our website coffeesignature.com and input your country upon checkout to determine your shipping fee. If there are no shipping methods available for your address, please contact us via live chat or email us at info@coffeesignature.com for us to quote you the shipping fee directly.

Yes you may. However, we will need to quote you the shipping fees directly. Please contact us via live chat or email us at info@coffeesignature.com

For orders in Singapore, the packages should be delivered within 2-3 working days.

For international shipping, the packages should be delivered within 2-4 working days for countries within Southeast Asia and 4-7 working days for Rest of the World. The estimated delivery timings are provided by DHL and subject to any customs holdups. We are unable to guarantee against any potential shipping delays. You may use the tracking number to follow your parcel’s status on DHL website for more updates.

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from our courier, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to our courier. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

By placing an order at CoffeeSignature you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to CoffeeSignature. This also applies to any shipments that are refused by you at delivery.

We accept payment via Bank Transfer, MasterCard, Visa, and Paypal.

SeniorCare does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via paypal.com.

Kindly try again and ensure that you have entered the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us at via live chat or info@coffeesignature.com

We need to make sure you are receiving our emails, or you may miss out on receipt, recover password, transactional and promotional emails from us.
To ensure you are receiving our emails:
  • check your spam folder, and if you find our emails in the folder, mark the email as “Not spam”
  • if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab and do this for all future conversations
You want to add info@coffeesignature.com to your email contact as well to increase the deliverability.